At TwistN'Turns, we are committed to protecting your privacy and the security of your personal information. This privacy policy explains how we collect, use, and protect your data when you interact with our services, including when visiting our playground, purchasing tickets, or using our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, phone number, email address, and other contact details when you register, purchase tickets, or subscribe to newsletters.

b. Child Information

Information about children using the playground, such as age or name, provided by parents/guardians during registration or events.

c. Payment Information

Credit card details or other payment-related information when purchasing tickets or services.

d. Device and Usage Information

Data about your device, browsing behavior, and your interactions with our website (cookies, IP address, browser type).

2. How We Use Your Information

The information we collect is used for:

a. Processing Transactions

Processing transactions such as ticket purchases, bookings, and payments.

b. Service Improvement

Providing and improving our playground services.

c. Safety Management

Managing bookings and ensuring the safety of children.

d. Communications

Sending updates, promotions, or important notifications related to the playground.

e. Analysis

Analyzing website usage and improving the user experience.

3. How We Protect Your Information

We safeguard your data by:

a. Encryption

Using encryption technology for payment data and personal information.

b. Security Updates

Regularly performing security updates and vulnerability assessments.

c. Access Control

Restricting access to personal information to authorized staff only.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

a. Service Providers

Such as payment processors or email service providers to facilitate transactions or communication.

b. Legal Authorities

If required by law, regulation, or to protect the safety and security of our business and users.

5. Children's Privacy

We understand the importance of protecting children's privacy. We only collect personal information about children with parental or guardian consent, and this data is used solely for operational purposes (e.g., ensuring age-appropriate access to play areas). We do not collect more data from children than necessary to operate the playground.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and collect site usage data to improve our services. You can disable cookies in your browser settings, but this may affect the functionality of certain parts of the site.

7. Your Data Rights

You have the right to:

a. Access

Request a copy of the personal data we hold about you.

b. Correction

Request corrections if any information is inaccurate or incomplete.

c. Deletion

Request the deletion of your personal data as permitted by law.

d. Opt-out

Stop receiving marketing communications at any time.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment information will be secured and deleted once the transaction is complete.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website or via email if necessary.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is processed, please contact us at:

Twist N’ Turns

twistnturns.id@gmail.com

08192142025

Grove @ Cibis Park,

Jl TB Simatupang No 2, Cilandak Timur, Pasar Minggu, South Jakarta, Jakarta, Indonesia 12650

This policy is designed to protect users' privacy and ensure transparency in the management of personal data in our business.